Galina has been fantastic. Professional throughout and always on hand to offer support and advice. She went above and beyond along with her colleagues to help secure the best possible outcome in my case. She will be very missed. My case lasted 13 months and throughout that time the service never faltered. Galina, Louisa and every other colleague I’ve dealt with during this time has always treated me respectfully and always gave me the confidence that I was in very capable hands. Thank you